Privacy Policy

Privacy Policy

 

Find out how we use and protect the information that you provide to us

We are committed to preserving the privacy of all visitors to www.gettingpersonal.co.uk (the Website). Please read the following Policy to understand how we use and protect the information that you provide to us.

The Website and its webpages are operated by GPG Enterprises Ltd, a company registered in England and Wales. Our registered office is 71-75 Shelton Street, London WC2H 9JQ. Our trading address is GPG Enterprises LTD, 49 Station Road, Polegate East Sussex, BN26 6EA. Our company registration number is 11565378.

The purpose of this Policy is to set out the purposes for which, and the manner in which, we may collect and use personal information that we may obtain about you. By either registering as a user of any services provided by us on this Website and/or by using this Website generally you consent and agree to us using your information in accordance with this policy. Please read the policy carefully

 

Use of your personal information

You may be asked to provide certain information such as your name, address and other contact details and credit/debit card or PayPal details.  We do not store your credit/debit card and/or PayPal details; 

When you purchase something from our website as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We may gather other information about you, including personal data provided in any messages you send via the Website and any emails and letters that you send to us. We also collect cookies which may include personal data about you. More information about the cookies is set out below.

We may record and monitor incoming calls in order to maintain customer service standards and to assist staff training.

We may use information that you provide to us or that is obtained by us:

(a)          to register you with our Website and to manage any account you hold with us;

(b)          to administer our Website services;

(c)           to give to companies and organisations whose goods you purchase through the Website, to the extent they need that information to fulfil your order;

(d)          to fulfil our agreement with you and to process your purchases and obtain payment;

(e)          to notify you about important changes and developments the Website;

(f)           to analyse and profile your purchasing preferences e.g. (market, customer and product analysis) to enable us to:

(i)            to provide you with a personalised browsing experience when using the Website;

(ii)           to review, develop and improve the products which we offer and to enable us to provide you and other customers with relevant information through our marketing programme(s);

(g)          to make decisions about you using computerised or automated technology, for example automatically selecting products which we think will be of interest to you;

(h)          where you have consented, to send you information about our products and services (including goods and services of other companies within our group) including special offers, discounts, offers, competitions which we consider may be of interest to you by any of the following methods:

(i)            email;

(ii)           telephone (including automated calls);

(iii)          SMS text messages and other electronic messages such as picture messaging;

(iv)         post; and/or

(v)          social media.

If you have opted in or otherwise qualify to form part of our mailing list and no longer wish to receive our newsletter or other promotional communications, you may opt-out of receiving such communications by following the instructions that are included in each communication.

You may also opt out by:

(a)          emailing us at helpdesk@givepersonalisedgifts.co.uk

(b)          phoning our Customer Services team on 01323 000000 or

(c)           writing to us at Customer Services,  GPG Enterprises LTD, 49 Station Road, Polegate East Sussex, BN26 6EA

 

Crime prevention

In order to protect our customers and us from fraud and theft, we may pass on information that we obtain as a result of carrying out identity checks and other information in our customer records, including how you conduct your account, to other companies within our group and to organisations involved in fraud prevention and detection, to use in the same way. We may also disclose information and data relating to you to the police or any regulatory or government authority in response to any request to which we are legally required to comply including requests in connection with the investigation of any suspected illegal activities.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

SHOPIFY

Our store(s) is hosted by Shopify International Limited (collectively, “Shopify”) . They provide us with the online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s storage, database and the general Shopify application.

 

Payment:

If you choose a direct payment gateway to complete your purchase, then Payflow Payment Gateway stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is removed.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

Your rights in respect of your data

You have the right to know what personal information we hold about you and you are entitled to ask us to:

(a)          what personal data we collect about you, how we collect it, how we process it, how we control it, who we share it with and how long we store it for;

(b)          to delete, correct or update the personal data we hold about you; and

(c)           may request details of personal information which we hold about you

If you would like to do any of the above or have any other questions about the data we hold about you, please contact our sales@givepersonalisedgifts.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

If you are unhappy about the way in which we store or process your personal data, please contact us at sales@givepersonalisedgifts.co.uk. You are also entitled to complain about us to a supervisory authority, such as the Information Commissioner’s Office. Information about the Information Commissioner’s Office and their contact details can be found at https://ico.org.uk/.

 Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it. If our store(s) is acquired or merged with another company, your information may be transferred to the new owners so that they continue to sell products to you.