Thank you for your review. Your review is not an honest account of events, which are as follows;
• You placed an order for a Personalised Hardback Tiny Teddy book.
• On receiving the book you notified us that the book was bent in transit.
• We sent you a replacement on a rapid next day postal service in time for Mother’s day.
• You subsequently notified us that the replacement was also bent in transit and that you wanted a refund.
• We explained to you that as we have sent you two books, we would require both books to be returned to us, we would send you a prepaid postage label to use in returning the books to us (no cost to you) and we will refund you in full.
• You wrote back asking to keep both books in return for a discount to which we refused. After a barrage of emails from you accusing us of poor customer service if we do not offer you a discount to keep both books, we eventually agreed to give you a discount totalling 40% (instead of £14.98 i.e. £10.99 + £3.99 delivery charge), you were charged (£10.59 i.e. £6.6 +£3.99 delivery).
• You wrote back wanting a bigger discount to which we blatantly refused and asked that you please return both books to us (using a prepaid postage label) for a full refund.
• You eventually agreed to a discount totalling 40% of the cost of the original book.
• On receiving your discount, you wrote us you stating that you would like to make a claim against Royal Mail and need supporting documents from us, to which we responded that it would be fraudulent to do so as you have decided to keep both books in as well as received a substantial discount from us.
If, as you alleged that both books arrived damaged in transit, PLEASE return them back to us for a FULL REFUND. We would send a courier to come and collect both books from you and we will refund you in full. If you insist on keeping both books, we expect you to pay something towards one of them (the original book and its delivery cost).
We are sorry but it is not poor customer service to send you two books each costing £10.99 each for free.